1. Introduction

Kangjian Telemedicine Platform (hereinafter referred to as "we", "the platform", or "Kangjian") recognizes the importance of personal health information. We are committed to protecting your privacy and the security of your personal data. This Privacy Policy aims to explain how we collect, use, store, and protect your personal information, as well as the rights you have regarding your data.

2. Scope of Application

This policy applies to the personal information we collect and process when you use all products and services of the Kangjian Telemedicine Platform, including our website, mobile applications, and WeChat mini programs.

3. Information We Collect

3.1 Automatically Collected Information

• Device Information: Device model, operating system version, unique device identifier
• Log Information: IP address, access time, browsing history, click records
• Location Information: Approximate location based on IP address (with your authorization)

4. Purpose of Information Use

We use your personal information only within the limits permitted by laws and regulations, for the following purposes:

• To provide remote medical consultation and health management services
• To ensure the quality and safety of medical services
• To improve and optimize our products and services
• To prevent and detect fraudulent activities and ensure account security
• To fulfill legal and regulatory obligations

5. Information Sharing and Disclosure

We promise not to sell your personal information and will only share it under the following circumstances:

5.1 Necessary Medical Services

• Sharing essential health information with doctors providing services to you
• Referral to other medical institutions with your consent

5.2 Legal Obligations

• Upon request from judicial or governmental authorities
• To comply with applicable laws and regulations
• To protect the life and property of users or the public

5.3 Authorized Partners

We may entrust third parties to handle certain business functions (such as payment, logistics, technical support). These partners will only have access to the minimum information necessary and are obligated to maintain confidentiality.

6. Information Storage and Protection

6.1 Storage Location

Your personal information is stored on servers located within the People's Republic of China.

6.2 Retention Period

We retain your personal information only for the period necessary to provide our services. Medical data is stored for at least 15 years in accordance with the "Regulations on the Management of Medical Records of Medical Institutions."

6.3 Security Measures

• Data transmission via SSL/TLS encryption
• Strict access control policies
• Regular security audits and vulnerability scans
• Employees sign confidentiality agreements

7. Your Rights

According to relevant laws and regulations, you have the following rights regarding your personal information:

• Right to Access: Request access to and a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Deletion: Request deletion of personal information under certain conditions
• Right to Withdraw Consent: Withdraw previously granted consent for data collection and use
• Right to Complain: File a complaint with regulatory authorities about our data processing practices

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Protection of Minors

We do not knowingly collect personal information from minors (under the age of 18). Minors should use our services under the guidance of their guardians.

9. Policy Updates

We may revise this policy from time to time. Any updates will be posted in a prominent location on our platform, and major changes will be communicated to you through in-site notices or text messages.